Adriana Reyes

Profile

Detail-oriented banking professional with 6 years of front-line teller and customer service experience at regional and national financial institutions. Specializes in high-volume cash handling, fraud detection, and cross-selling deposit and loan products. Maintained a 99.8% cash-drawer accuracy rate over four years and consistently ranked in the top 10% of branch staff for referral-based product sales.

Work Experience

Senior Bank TellerMar 2021 - Present

Pinnacle Community Bank, Phoenix, AZ

Processed an average of 180 transactions daily with a 99.8% accuracy rate, reducing branch balancing errors by 34% year-over-year.
Generated 47 qualified referrals for personal loans and savings products in 2023, exceeding the annual branch target by 31% and contributing $620K in new deposit volume.
Mentored 3 new teller hires on compliance procedures and cash-handling protocols, cutting onboarding time from 6 weeks to 4 weeks.

Bank TellerJun 2019 - Feb 2021

Desert Valley Credit Union, Tempe, AZ

Handled daily cash drawers averaging $85,000 with zero shortage incidents across 20 consecutive months of employment.
Identified and flagged 9 suspected counterfeit currency cases using UV and digital verification tools, preventing an estimated $14,200 in fraudulent losses.
Achieved a 4.8/5.0 average customer satisfaction score on post-transaction surveys, ranking first among 11 tellers in the branch for 3 consecutive quarters.

Teller TraineeAug 2018 - May 2019

FirstLight National Bank, Scottsdale, AZ

Completed a 12-week accelerated teller certification program covering BSA/AML compliance, Reg CC, and cash-handling best practices.
Processed 90–110 transactions per shift with 98.6% accuracy during the first 6 months, meeting senior teller benchmarks 8 weeks ahead of schedule.
Assisted in a branch-wide safe deposit box audit covering 340 accounts, completing assigned records reconciliation with zero discrepancies.

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