Maya Delgado

Profile

Specialty-coffee barista with 6 years of high-volume café experience, including 2 years in a lead training role. Expert in single-origin espresso dialing, latte art competition preparation, and POS-driven inventory control. Helped grow a flagship location's beverage revenue by 18% over one fiscal year through menu development and staff coaching.

Work Experience

Senior Barista & Bar TrainerMar 2022 - Present

Hearthstone Coffee Roasters, Portland, OR

Dialed in espresso recipes across 4 rotating single-origin offerings, reducing shot waste by 22% and maintaining a 96% positive drink-quality rating on weekly QA audits.
Trained and onboarded 11 new baristas over 18 months, cutting average time-to-solo-bar from 6 weeks to 3.5 weeks through a structured skills checklist and daily pull-and-taste sessions.
Collaborated with the roaster to launch a seasonal oat-milk latte menu that added $14,000 in incremental revenue during its first 90-day run.

BaristaJun 2020 - Feb 2022

Ember & Oak Café, Portland, OR

Executed 280–320 drink tickets per shift during peak weekend hours while maintaining an average ticket time under 4 minutes and a customer satisfaction score of 4.8 / 5.0.
Introduced a daily bar-cleaning log that reduced equipment downtime by 35% and passed all three city health inspections during tenure with zero violations.
Upsold whole-bean retail bags to an average of 14% of daily customers, contributing roughly $800 per month in additional retail sales.

Junior BaristaAug 2018 - May 2020

Bright Cup Coffee, Eugene, OR

Prepared 150+ espresso-based beverages per shift in a fast-casual environment, achieving a drink accuracy rate of 98% as measured by weekly manager spot-checks.
Mastered pour-over and cold-brew batch protocols, increasing cold-brew batch yield consistency from 78% to 95% by standardizing grind size and steep time.
Received Employee of the Quarter recognition twice for maintaining a tip pool average 12% above store baseline over a 6-month period.

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