Marlena Voss

Senior Billing Specialist

marlena.voss@email.com · +1 555 0142 · Columbus, OH · linkedin.com/in/marlenavoss

Education

Associate of Applied Science, Health Information Technology2013 - 2015
Columbus State Community College, Columbus, OH
Coursework in medical coding, healthcare reimbursement, and HIPAA compliance

Skills

ICD-10 & CPT Coding · Denial Management & Appeals · Medicare & Medicaid Billing · Epic & Kareo EHR/PM Systems · EOB & ERA Reconciliation · HIPAA Compliance · A/R Aging Analysis · Payer Contract Review · CPC Certification (AAPC, 2016)

Links

LinkedIn: linkedin.com/in/marlenavoss

Profile

Detail-oriented billing professional with 9 years of experience in medical and commercial billing across multi-specialty healthcare systems. Specializes in denial management, payer contract analysis, and ICD-10/CPT coding compliance. Reduced claim denial rate by 34% at current employer and recovered $1.2M in underpaid claims over two years.

Work Experience

Senior Billing SpecialistMar 2020 - Present
Meridian Health Partners, Columbus, OH
  • Audited 1,800+ monthly claims across 6 payer contracts, identifying $420K in underpayments annually and escalating disputes that achieved a 91% recovery rate.
  • Reengineered the denial workflow by implementing a root-cause tracking spreadsheet, cutting the average denial resolution cycle from 28 days to 11 days.
  • Mentored 4 junior billing staff on CPT/ICD-10 coding standards and payer-specific edits, reducing coding-related rejections by 34% within the first six months.
Billing Specialist IIJun 2017 - Feb 2020
Lakefront Orthopedic Group, Cleveland, OH
  • Processed an average of 650 insurance claims per week across Medicare, Medicaid, and 12 commercial payers with a first-pass acceptance rate of 97.3%.
  • Identified a systemic modifier-25 error pattern across 3 providers, correcting 900+ historical claims and recovering $187K in previously denied revenue.
  • Streamlined patient statement cycles by coordinating with the EHR team to automate batch billing, reducing statement generation time by 60%.
Billing CoordinatorAug 2015 - May 2017
Sunrise Family Practice, Dayton, OH
  • Managed end-to-end billing for a 5-physician primary care practice, posting $2.4M in annual charges with less than 1.2% error rate.
  • Verified insurance eligibility for 300+ weekly patient visits, reducing claim rejections due to coverage issues by 22%.
  • Prepared monthly A/R aging reports for the practice administrator, enabling targeted follow-up that reduced 90-day-plus balances by $95K over 12 months.