Marcus T. Holloway

Profile

CDL-A certified transit operator with 11 years driving fixed-route and express coach service across urban and suburban corridors in central Ohio. Specialist in ADA-accessible vehicle operation, passenger conflict de-escalation, and on-time performance optimization. Maintained a zero-preventable-accident record across 340,000+ service miles and earned Operator of the Quarter four consecutive times with COTA.

Work Experience

Senior Transit Bus OperatorMar 2017 - Present

Central Ohio Transit Authority (COTA), Columbus, OH

Operate 40-ft and 60-ft articulated coaches on 5 high-ridership fixed routes, averaging 220 daily passengers and sustaining a 97.4% on-time departure rate over 6 consecutive quarters.
Reduced passenger boarding time by 18% on Route 2 by coordinating with dispatch to stagger stop sequencing during peak hours, cutting average dwell time from 34 to 28 seconds.
Mentored 6 probationary operators during their 90-day road certification period, contributing to a 100% first-attempt pass rate on COTA's internal road evaluation for that cohort.

Transit Bus OperatorJun 2014 - Feb 2017

First Transit – Franklin County Contract, Columbus, OH

Covered 8-hour shifts on paratransit and fixed-route service, logging 95,000 miles over 32 months with zero at-fault collisions and a 99.1% pre-trip inspection completion rate.
Identified a recurring brake-fade issue on 3 fleet vehicles through pre-trip diligence, flagging them before revenue service and preventing an estimated $47,000 in potential liability and repair costs.
Achieved a 4.8/5.0 average passenger satisfaction score across 1,200 surveyed rides during the final 12 months of the contract period.

School Bus DriverAug 2013 - May 2014

Durham School Services – Columbus USD, Columbus, OH

Transported up to 54 students per route across 12 elementary and middle school stops, maintaining a spotless safety record over 180 school-day operating days.
Completed state-mandated emergency evacuation drills quarterly, achieving drill completion times 22% faster than the district average by refining boarding and exit assignments.
Received commendation from district transportation coordinator for consistent early arrivals, with 98.6% of morning routes completed at least 2 minutes ahead of first-bell schedule.

Skills

CDL-A with Passenger (P) and School Bus (S) EndorsementsADA/Wheelchair Lift & Securement SystemsPre- and Post-Trip Vehicle Inspection (FMCSA Standards)Defensive Driving (Smith System Certified)Automatic Vehicle Location (AVL) SystemsPassenger Conflict De-escalationDOT Hours-of-Service ComplianceTwo-Way Radio & CAD Dispatch CommunicationRoute Navigation & Schedule Adherence

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