Marisol Delgado-Reyes

Profile

Licensed social worker with 9 years managing complex caseloads across behavioral health, housing, and child welfare settings. Specializes in trauma-informed care and coordinating multi-agency service plans for high-risk populations. Reduced client re-hospitalization rates by 31% at current employer through targeted follow-up protocols and community resource integration.

Work Experience

Senior Case ManagerMar 2020 - Present

Lone Star Community Health Network, Austin, TX

Oversee a caseload of 65 adults with co-occurring mental health and substance use disorders, achieving an 88% treatment-plan adherence rate over 24 months.
Designed a 6-step discharge planning protocol adopted network-wide, cutting 30-day readmission rates from 22% to 15% within the first year of implementation.
Supervise and mentor 4 junior case managers, conducting bi-weekly case consultations that reduced documentation errors by 40% across the team.

Case Manager IIJun 2016 - Feb 2020

Travis County Child Protective Services, Austin, TX

Managed an average caseload of 28 open child welfare investigations simultaneously, consistently closing cases within the state-mandated 30-day window at a 97% on-time rate.
Coordinated with 12 partner agencies—including CASA, legal aid, and substance abuse treatment providers—to build unified family service plans that reduced foster placement disruptions by 19%.
Authored court reports and testified in 34 dependency hearings; zero reports were challenged for procedural deficiency during tenure.

Case Manager IAug 2014 - May 2016

Foundation Communities, Austin, TX

Conducted intake assessments and developed individualized housing stability plans for 110+ adults experiencing chronic homelessness, securing permanent housing for 73% of active clients within 6 months.
Connected clients to an average of 5 community support services per case, including SNAP enrollment, Medicaid applications, and vocational training referrals.
Maintained case documentation in Apricot case management software with a 99% audit-compliance rate across two consecutive annual reviews.

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