Marcus T. Delgado

Profile

Licensed Senior Claims Adjuster with 9 years of experience in commercial property and casualty lines, specializing in large-loss residential and auto liability claims across the Southwest. Consistently resolves complex multi-party claims within 30 days, 18% faster than department average. Holds an AIC designation and maintains a litigation referral rate under 4% through early intervention and precise coverage analysis.

Work Experience

Senior Claims AdjusterMar 2019 - Present

Pinnacle Mutual Insurance, Phoenix, AZ

Investigated and settled 340+ commercial property claims annually, achieving an average reserve accuracy of 96% and reducing supplemental payments by $1.2M over three years.
Negotiated third-party liability settlements averaging 22% below initial demand, saving the company $870K in 2023 alone while maintaining a 91% claimant satisfaction score.
Mentored a team of 4 junior adjusters, reducing their average cycle time from 48 days to 31 days within 6 months through structured file-review coaching.

Claims Adjuster IIJun 2016 - Feb 2019

Sonoran Risk Solutions, Tucson, AZ

Managed a caseload of 120–140 active auto and homeowners claims simultaneously, closing 88% within the 30-day SLA target versus a regional average of 74%.
Conducted on-site damage inspections for 200+ catastrophe-event claims following the 2017 monsoon season, processing $4.3M in payouts with zero E&O findings.
Implemented a digital photo-documentation workflow adopted department-wide, cutting average inspection-to-estimate turnaround from 9 days to 4 days.

Claims Adjuster TraineeAug 2014 - May 2016

Desert State Casualty Group, Mesa, AZ

Processed 60–80 personal-lines auto claims per month under senior supervision, achieving full independent licensure in Arizona within 11 months of hire.
Assisted in subrogation recovery efforts that recouped $310K across 47 files in fiscal year 2015, exceeding the trainee contribution target by 34%.
Maintained claim file documentation in Guidewire ClaimCenter with a 99.2% data-accuracy rate across 1,400+ entries audited quarterly.

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