Marcus T. Ellenbogen

Profile

Operations leader with 14 years driving efficiency and scalability across distribution, SaaS, and healthcare-adjacent sectors. Specializes in cross-functional process redesign, vendor consolidation, and building high-retention ops teams of 40–120 people. Reduced blended operating costs by 22% at prior employer while simultaneously growing throughput 35% over 18 months.

Work Experience

Director of OperationsMar 2020 - Present

Caravel Health Logistics, Nashville, TN

Restructured last-mile delivery network across 6 regional hubs, cutting average order-to-door cycle time from 4.1 days to 2.6 days and lifting on-time delivery rate from 81% to 96% within 14 months.
Led cross-departmental ERP migration from legacy AS400 to NetSuite, coordinating 9 department heads and completing rollout 3 weeks ahead of schedule with zero revenue-disruption downtime.
Built and mentored a 58-person operations team, implementing structured quarterly reviews and a peer-coaching program that reduced voluntary turnover from 34% to 11% in two years.

Senior Operations ManagerJun 2016 - Feb 2020

Vantage Fulfillment Solutions, Memphis, TN

Designed a dynamic labor-scheduling model using historical volume data that reduced overtime spend by $1.4M annually while maintaining a 99.2% order-accuracy rate across 3 warehouse facilities.
Negotiated and consolidated contracts with 17 carrier partners down to 8 preferred vendors, achieving a 14% blended rate reduction and standardizing SLA terms across all accounts.
Championed ISO 9001 certification process for the Memphis distribution center, completing audit preparation in 5 months and achieving certification on the first submission with zero major non-conformances.

Operations ManagerAug 2012 - May 2016

Stratum Software Group, Atlanta, GA

Scaled internal IT-ops support function from 6 to 22 staff to match 3x company growth, holding cost-per-ticket flat at $18 while improving average resolution time from 52 hours to 19 hours.
Introduced OKR framework across four ops sub-teams, increasing on-time project delivery from 61% to 88% in the first full cycle and sustaining above 85% for three consecutive years.
Streamlined vendor onboarding workflow by eliminating 11 redundant approval steps, reducing average onboarding time from 34 days to 12 days and freeing 200+ annual staff-hours.

Education

M.B.A., Operations & Supply Chain Management2010 - 2012

University of Tennessee, Haslam College of Business, Knoxville, TN

Graduate Fellowship recipient; Capstone project on lean inventory modeling adopted by a regional hospital network.

B.S., Industrial Engineering2006 - 2010

Georgia Institute of Technology, Atlanta, GA

Dean's List 6 semesters; senior thesis on bottleneck analysis in high-mix manufacturing environments.

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