Profile
Licensed Senior Esthetician with 8 years of experience in medical-adjacent spa and high-end retail environments, specializing in chemical peels, dermaplaning, and corrective acne protocols. Consistent top-performer in retail product sales, averaging 34% above monthly targets across three consecutive years. Certified in advanced LED phototherapy and microneedling prep, with a client retention rate of 91% over the past two years.
Work Experience
- Grew personal client book from 42 to 118 active clients in 18 months by launching a results-driven corrective acne program that combined chemical exfoliation and barrier-repair protocols.
- Increased retail revenue in the facial suite by 41% year-over-year by introducing a curated 12-SKU product wall and training two junior estheticians on consultative selling techniques.
- Maintained a 4.9-star average across 310+ Google and Yelp reviews by standardizing post-treatment follow-up texts and offering complimentary 15-minute check-in calls at the 72-hour mark.
- Performed 25–30 facial services per week including VI Peels, microdermabrasion, and dermaplaning, sustaining a 94% rebooking rate over a 2.5-year tenure.
- Collaborated with the on-site dermatologist to develop a 6-week pre-event brightening protocol adopted as a signature service, generating $28,000 in incremental revenue in its first year.
- Reduced product waste by 18% by auditing backbar inventory and implementing a first-in-first-out tracking system across a team of 6 estheticians.
- Delivered 15–20 customized facial and waxing services per week while building foundational client relationships that converted 60% of first-time guests into repeat visitors within 90 days.
- Upsold add-on services—including eye treatments and scalp massages—on 38% of appointments, contributing $9,400 in additional revenue over 12 months.
- Completed 80 hours of continuing education in advanced skin analysis and ingredient science, earning recognition as the spa's Employee of the Quarter in Q3 2016.