Natalie Osei

Licensed Senior Esthetician

Contact

natalie.osei@email.com

+1 555 0147

Austin, TX

linkedin.com/in/natalie-osei-esthetician

Skills

Chemical Peels (VI Peel, Jessner, TCA)

Dermaplaning

Microneedling Prep & Post-Care

LED Phototherapy (Celluma Certified)

Skin Analysis & Fitzpatrick Typing

Waxing & Brow Architecture

Retail Sales & Product Consultation

Meevo 2 Spa Software

HIPAA-Compliant Client Recordkeeping

Links

LinkedIn

License

Profile

Licensed Senior Esthetician with 8 years of experience in medical-adjacent spa and high-end retail environments, specializing in chemical peels, dermaplaning, and corrective acne protocols. Consistent top-performer in retail product sales, averaging 34% above monthly targets across three consecutive years. Certified in advanced LED phototherapy and microneedling prep, with a client retention rate of 91% over the past two years.

Work Experience

Lead EstheticianMar 2020 - Present
Luminos Skin Studio, Austin, TX
  • Grew personal client book from 42 to 118 active clients in 18 months by launching a results-driven corrective acne program that combined chemical exfoliation and barrier-repair protocols.
  • Increased retail revenue in the facial suite by 41% year-over-year by introducing a curated 12-SKU product wall and training two junior estheticians on consultative selling techniques.
  • Maintained a 4.9-star average across 310+ Google and Yelp reviews by standardizing post-treatment follow-up texts and offering complimentary 15-minute check-in calls at the 72-hour mark.
EstheticianJun 2017 - Feb 2020
Revive Medical Spa, San Antonio, TX
  • Performed 25–30 facial services per week including VI Peels, microdermabrasion, and dermaplaning, sustaining a 94% rebooking rate over a 2.5-year tenure.
  • Collaborated with the on-site dermatologist to develop a 6-week pre-event brightening protocol adopted as a signature service, generating $28,000 in incremental revenue in its first year.
  • Reduced product waste by 18% by auditing backbar inventory and implementing a first-in-first-out tracking system across a team of 6 estheticians.
Junior EstheticianAug 2015 - May 2017
Sage & Stone Wellness Spa, Austin, TX
  • Delivered 15–20 customized facial and waxing services per week while building foundational client relationships that converted 60% of first-time guests into repeat visitors within 90 days.
  • Upsold add-on services—including eye treatments and scalp massages—on 38% of appointments, contributing $9,400 in additional revenue over 12 months.
  • Completed 80 hours of continuing education in advanced skin analysis and ingredient science, earning recognition as the spa's Employee of the Quarter in Q3 2016.

Education

Esthetics Diploma2014 - 2015
Austin Esthetics Academy, Austin, TX
1,500-hour state-approved program; graduated with honors