Destiny Marlowe

Profile

Experienced quick-service restaurant professional with 5+ years across high-volume drive-thru and counter operations, including 2 years in a shift-lead capacity. Certified in ServSafe Food Handler protocols and trained in POS system transitions and new-hire onboarding. Consistently ranked in the top 10% of crew for order accuracy and customer satisfaction scores at a 300-transaction-per-day location.

Work Experience

Shift Lead / Senior Crew MemberMar 2022 - Present

Sunrise Burger Co., Columbus, OH

Supervised a 6-person crew during peak lunch and dinner rushes, cutting average drive-thru wait time from 4.2 minutes to 2.9 minutes over 8 months through repositioned task assignments.
Maintained a 98.4% order accuracy rate across 1,200+ weekly transactions, reducing customer complaint escalations by 31% year-over-year.
Onboarded and trained 14 new crew members on POS operation, food-safety standards, and upselling techniques, contributing to a 12% increase in average check size during trained shifts.

Crew MemberJun 2020 - Feb 2022

Golden Fork Express, Columbus, OH

Operated fryer, grill, and sandwich assembly stations simultaneously during understaffed shifts, maintaining production output within 5% of fully staffed benchmarks.
Earned 'Crew Star' recognition 4 consecutive quarters for highest individual customer satisfaction scores in a location serving approximately 800 customers daily.
Assisted manager in completing daily inventory counts and waste-tracking logs, helping reduce food waste costs by $340 per month over a 6-month period.

Cashier & Drive-Thru OperatorSep 2019 - May 2020

Rapid Roost Chicken, Westerville, OH

Processed an average of 180 transactions per shift with a drawer variance of less than $0.50 across 95% of closing counts.
Handled drive-thru headset and window simultaneously during peak hours, sustaining a sub-3-minute service time that matched the location's all-time best record.
Flagged and reported a refrigeration unit malfunction that prevented an estimated $1,200 in spoiled inventory loss.

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