Marisol Vega-Thornton

Profile

Bilingual (English/Spanish) senior flight attendant with 11 years of domestic and long-haul international cabin experience across narrowbody and widebody fleets. Specializes in premium cabin service, emergency procedure training, and de-escalation of in-flight medical and security situations. Recognized twice as Crew Member of the Quarter for sustained on-time performance contributions and passenger satisfaction scores averaging 4.8 out of 5.

Work Experience

Lead Cabin Crew — International RoutesMar 2018 - Present

Meridian Air, Dallas, TX

Lead a 6-member cabin crew on 14-hour transatlantic routes, maintaining a 98.3% on-time departure compliance rate by coordinating pre-flight checks 22 minutes ahead of schedule.
Delivered first-class service to 180+ passengers per flight, achieving a 4.9/5 average customer satisfaction score across 340 surveyed flights in 2023.
Mentored 14 newly certified flight attendants over 5 years, reducing probationary-period attrition by 31% through structured shadowing and weekly feedback sessions.

Flight Attendant — Domestic & Caribbean RoutesJun 2014 - Feb 2018

SunPath Airlines, Houston, TX

Managed safety and service for 120-seat Airbus A320 cabins on 4–6 daily turnaround flights, logging 3,200+ flight hours without a single safety incident or FAA citation.
Initiated a galley waste-reduction pilot on 3 aircraft that cut single-use plastic usage by 18% and was adopted fleet-wide within 8 months.
Resolved 47 documented passenger medical events over 4 years, administering emergency first aid and coordinating with ground medical teams, resulting in zero in-flight fatalities or serious deteriorations.

Junior Flight AttendantAug 2013 - May 2014

SunPath Airlines, Houston, TX

Completed 6-month probationary period with zero corrective actions, earning early promotion to full status 5 weeks ahead of standard timeline.
Assisted senior crew in serving 90-seat regional jets on 8–10 daily segments, maintaining beverage and snack inventory accuracy within a 2% variance.
Received commendation from cabin services director for proactively identifying and reporting a faulty overhead bin latch on 3 separate aircraft before departure.

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