Marcus T. Holloway

Profile

Operations executive with 14 years leading multi-unit retail and hospitality businesses across the Southeast, including full P&L ownership of portfolios up to $42M in annual revenue. Specializes in turnaround management, workforce scaling, and cross-functional alignment between sales, operations, and finance. Drove a 31% EBITDA improvement at Meridian Hospitality Group within 18 months by restructuring labor models and renegotiating vendor contracts.

Work Experience

General ManagerMar 2020 - Present

Meridian Hospitality Group, Nashville, TN

Directed full P&L for a 4-property hotel portfolio generating $42M in annual revenue, achieving a 31% EBITDA improvement within 18 months by restructuring labor scheduling and cutting vendor costs by $1.1M.
Built and led a 210-person team across front-of-house, housekeeping, and F&B divisions, reducing voluntary turnover from 58% to 29% through a redesigned onboarding program and quarterly performance incentive structure.
Launched a revenue management initiative that lifted average daily rate (ADR) by 18% YoY and pushed occupancy to 84% during a period when regional competitors averaged 71%.

Regional Operations ManagerJun 2016 - Feb 2020

Brightstone Retail Partners, Memphis, TN

Oversaw operations for 11 specialty retail locations across Tennessee and Mississippi with combined annual sales of $27M, delivering 3 consecutive years of same-store sales growth averaging 9.4%.
Reduced shrinkage losses by 43% over two years by deploying a new inventory audit cadence and retraining loss-prevention staff across all locations.
Recruited and developed 6 store managers from internal talent pipelines, cutting external hiring costs by $180K annually while improving manager retention to 91%.

Store General ManagerJan 2013 - May 2016

Hargrove Home & Goods, Knoxville, TN

Managed a single-location flagship store with $8.4M in annual revenue and a 47-person staff, ranking the unit #2 of 34 company locations on composite performance scorecard for two consecutive years.
Implemented a customer loyalty program that grew repeat-purchase rate from 34% to 52% within 12 months, adding an estimated $620K in incremental annual revenue.
Negotiated a revised lease and reduced occupancy costs by $96K per year while securing a 5-year extension that protected the location during a company-wide consolidation.

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