Renata Solberg

Profile

Senior Healthcare Administrator with 11 years of progressive experience leading multi-site clinic operations across ambulatory and acute-care settings. Specializes in regulatory compliance, revenue cycle optimization, and cross-functional team development. Reduced operating costs by 18% at a 340-bed regional hospital while maintaining a 94% patient satisfaction score.

Work Experience

Director of Clinical OperationsMar 2019 - Present

Piedmont Valley Health System, Charlotte, NC

Restructured scheduling and staffing models across 4 outpatient clinics, cutting overtime expenditure by $620K annually without reducing patient throughput.
Led a system-wide EHR migration to Epic for 1,200 staff members, completing the rollout 3 weeks ahead of schedule and under budget by $140K.
Negotiated 6 vendor contracts for medical supplies and facility services, achieving 12% average cost reduction and locking in 3-year price stability.

Healthcare AdministratorJun 2015 - Feb 2019

Carolinas Regional Medical Center, Concord, NC

Oversaw daily operations of a 340-bed acute-care hospital with a $48M annual operating budget, achieving an 18% reduction in non-clinical overhead over 2 years.
Implemented a denial management protocol that decreased insurance claim denials by 31%, recovering $2.1M in previously written-off revenue within 14 months.
Mentored and performance-managed a 22-person administrative team, reducing voluntary turnover from 27% to 11% through structured career-pathing and quarterly reviews.

Practice ManagerAug 2012 - May 2015

Sunridge Family Medicine Group, Gastonia, NC

Managed front-office and back-office operations for a 7-physician primary care practice serving 9,400 active patients, increasing annual collections by 22%.
Introduced a patient recall system that lifted preventive care visit rates by 19% in 12 months and improved HEDIS quality scores from the 58th to the 81st percentile.
Streamlined credentialing workflows, reducing average provider enrollment time from 97 days to 54 days across 5 payer networks.

Skills

Epic EHR Administration · Revenue Cycle Management (RCM) · CMS Regulatory Compliance · HIPAA & Joint Commission Standards · Operating Budget Management · Denial Management & Payer Contracting · HEDIS Quality Metrics · Lean Process Improvement · FQHC & Ambulatory Care Operations

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