Danielle Okafor

Senior Medical Receptionist

danielle.okafor@email.com · +1 555 0142 · Columbus, OH · linkedin.com/in/danielle-okafor-medreception

Education

Associate of Applied Science, Health Information Technology2013 - 2015
Columbus State Community College, Columbus, OH
Graduated with Honors; coursework included Medical Terminology, ICD-10 Coding, and Healthcare Law & Ethics

Skills

Epic EHR & Athenahealth · Insurance Verification & Pre-Authorization · ICD-10 & CPT Code Familiarity · HIPAA Compliance & PHI Handling · Multi-Line Phone & Patient Triage · Medical Billing & Co-Pay Collection · Appointment Scheduling & Recall Management · Microsoft Office 365 (Word, Excel, Outlook) · Certified Medical Administrative Assistant (CMAA) — NHA, 2016

Links

LinkedIn: linkedin.com/in/danielle-okafor-medreception · Certification: CMAA #OH-2016-48821, NHA (verifiable via NHA)

Profile

Detail-oriented senior medical receptionist with 8 years of front-desk experience across multi-specialty outpatient clinics and primary care settings. Specializes in high-volume patient scheduling, insurance verification, and HIPAA-compliant records management using Epic and Athenahealth. Reduced patient wait-time complaints by 34% at current employer by redesigning the check-in workflow and cross-training three staff members.

Work Experience

Senior Medical ReceptionistMar 2020 - Present
Lakewood Family Health Center, Columbus, OH
  • Managed front-desk operations for a 12-provider primary care clinic averaging 180 patient visits daily, maintaining a check-in error rate below 1.2%.
  • Streamlined insurance pre-authorization process by building an internal tracking spreadsheet, cutting denial-related appointment delays by 41% within six months.
  • Mentored and onboarded 5 new reception staff, reducing average training time from 6 weeks to 3.5 weeks through a structured competency checklist.
Medical ReceptionistJun 2017 - Feb 2020
Riverside Orthopedic Associates, Dublin, OH
  • Scheduled 90–110 appointments per day across 6 orthopedic surgeons using Athenahealth, achieving a 97% appointment fill rate over 12 consecutive months.
  • Collected and posted co-pays and outstanding balances totaling approximately $28,000 per month, maintaining a cash-drawer discrepancy rate of zero across 18 months.
  • Resolved an average of 22 patient billing inquiries weekly, escalating complex cases to billing specialists and reducing repeat-call volume by 28%.
Front Desk CoordinatorAug 2015 - May 2017
Sunrise Urgent Care, Westerville, OH
  • Registered and triaged documentation for 60–80 walk-in patients per shift in a fast-paced urgent care environment, keeping average registration time under 4 minutes.
  • Verified insurance eligibility for 100% of patients prior to provider encounter, decreasing claim rejections by 19% quarter-over-quarter.
  • Implemented a callback reminder system using the clinic's existing EHR messaging tools, lifting appointment confirmation rates from 71% to 89%.