Marcus J. Delgado

Profile

Certified Scrum Master (CSM, PSM II) with 9 years guiding cross-functional agile teams in fintech and enterprise SaaS environments. Specializes in scaling Scrum across distributed teams using SAFe and Kanban, with a track record of cutting time-to-market by 30–40% and measurably improving team velocity. Known for removing systemic impediments, coaching product owners on backlog discipline, and facilitating retrospectives that produce lasting behavioral change.

Work Experience

Senior Scrum MasterMar 2021 - Present

Meridian Financial Technologies, Austin, TX

Orchestrated agile delivery for 4 cross-functional squads (32 engineers) building a real-time payments platform, increasing average sprint velocity from 41 to 67 story points within 6 months.
Championed adoption of SAFe 5.0 across 3 ARTs, reducing inter-team dependency conflicts by 48% and compressing quarterly release cycles from 14 weeks to 9 weeks.
Facilitated over 200 retrospectives using structured techniques (Lean Coffee, 4Ls, Start-Stop-Continue), driving a measurable 22% reduction in recurring defect categories over 18 months.

Scrum MasterJun 2018 - Feb 2021

Vantara Cloud Solutions, Denver, CO

Led agile transformation for a 3-team SaaS infrastructure group, lifting sprint predictability (commitment vs. completion ratio) from 61% to 89% within two PI cycles.
Partnered with two Product Owners to overhaul backlog refinement cadence, cutting average story lead time from 18 days to 11 days and eliminating a $240K annual rework cost.
Mentored 6 junior developers and 2 associate Scrum Masters on agile principles, 4 of whom earned their CSM certification within 12 months of coaching engagement.

Associate Scrum Master / Agile Coach (Contract)Jan 2016 - May 2018

Thornfield Retail Group, Remote

Introduced Scrum to a 12-person e-commerce development team transitioning from waterfall, delivering the first production release in 9 weeks — 3 weeks ahead of the legacy project plan.
Built and maintained team dashboards in Jira and Confluence that gave stakeholders real-time sprint health visibility, reducing ad-hoc status meetings by 60%.
Facilitated quarterly PI planning events for a 2-team portfolio, aligning roadmap priorities that contributed to a 17% year-over-year increase in on-time feature delivery.

Skills

Certified Scrum Master (CSM) — Scrum AllianceProfessional Scrum Master II (PSM II) — Scrum.orgSAFe 5.0 Scrum Master (SSM) — Scaled AgileJira & Confluence (Advanced)Azure DevOps (Boards, Pipelines)Kanban & WIP Limit OptimizationAgile Metrics: Velocity, CFD, Cycle Time, Lead TimeFacilitation: PI Planning, Sprint Events, RetrospectivesStakeholder Communication & Executive Reporting

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