Marlene T. Okafor

Profile

Executive Secretary with 9 years supporting C-suite and senior directors across financial services and healthcare administration. Specializes in complex calendar management, board meeting coordination, and cross-departmental communications for organizations of 300–1,200 employees. Reduced scheduling conflicts by 41% through a redesigned booking protocol and maintained a 99.7% on-time document delivery record over four consecutive years.

Work Experience

Executive SecretaryMar 2020 - Present

Meridian Capital Group, Columbus, OH

Managed end-to-end calendar and travel logistics for 3 Managing Directors, eliminating scheduling conflicts by 41% within the first 6 months by implementing a shared Calendly-to-Outlook integration protocol
Drafted, proofread, and distributed board meeting minutes, investor briefings, and 60+ internal memos per quarter, achieving a 99.7% on-time delivery rate across 4 years
Streamlined vendor invoice processing by building a SharePoint tracking dashboard, cutting approval cycle time from 11 days to 4 and saving the operations team an estimated 120 staff-hours annually

Administrative SecretaryJun 2016 - Feb 2020

OhioHealth Riverside Medical Center, Columbus, OH

Coordinated scheduling and correspondence for a 14-physician department, processing an average of 380 appointment requests per week with a patient wait-time reduction of 18% after introducing an SMS reminder workflow
Maintained HIPAA-compliant records for 4,200+ active patient files, passing 3 consecutive Joint Commission audits with zero documentation deficiencies
Onboarded and trained 5 incoming administrative staff, developing a 22-page procedures manual that cut new-hire ramp-up time from 6 weeks to 3

Office SecretaryAug 2014 - May 2016

Hartwell & Pruitt Legal Associates, Dublin, OH

Supported 4 attorneys by preparing legal correspondence, court filings, and client intake documents, processing an average of 55 documents per week with a 98% first-submission accuracy rate
Managed a multi-line phone system handling 90+ daily calls, routing inquiries and reducing attorney interruptions by 30% through a structured message-triage system
Organized and digitized 8 years of paper case files into a cloud-based document management system, reclaiming 140 sq ft of office space and cutting file retrieval time by 65%

Skills

Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)SharePoint & OneDrive document managementCalendly / Google Workspace calendar coordinationDocuSign & Adobe Acrobat ProHIPAA compliance & medical records handlingLegal document preparation & court filing proceduresMeeting minutes drafting & board communicationCertified Administrative Professional (CAP) — IAAP, 2019Notary Public — State of Ohio, active

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