Renata Okonkwo

Profile

Results-oriented retail leader with 11 years of progressive store management experience across high-volume specialty and big-box environments. Expert in P&L ownership, workforce development, and shrink reduction with a consistent record of exceeding comp-store sales targets. Opened two flagship locations from pre-launch through stabilization, each reaching profitability within the first six months of operation.

Work Experience

Store ManagerMar 2019 - Present

Hargrove Home & Garden, Columbus, OH

Drove annual store revenue from $4.2M to $6.8M over four years by restructuring the sales floor layout and launching a clienteling program that increased repeat-customer visits by 34%.
Reduced shrink from 3.1% to 1.4% of sales within 18 months by implementing cycle-count protocols and retraining 22 associates on loss-prevention procedures.
Hired, onboarded, and developed a 38-person team, achieving a voluntary turnover rate of 12%—18 percentage points below the regional average of 30%.

Assistant Store ManagerJun 2015 - Feb 2019

Caldwell Sporting Goods, Dayton, OH

Partnered with the store manager to oversee $9.1M in annual sales across four departments, personally owning footwear and apparel which together represented 55% of total revenue.
Championed a scheduling optimization initiative using Kronos that cut overtime costs by $74,000 annually while maintaining a 96% floor-coverage rate during peak periods.
Mentored six associates who were subsequently promoted to key-holder or supervisory roles within a 24-month window.

Department SupervisorAug 2012 - May 2015

Caldwell Sporting Goods, Dayton, OH

Managed the 1,800 sq ft footwear department to a 7.2% year-over-year sales increase for three consecutive fiscal years against a chain average of 3.9%.
Executed 14 seasonal resets per year on time and within the $3,200 per-reset labor budget, earning a 'Best Execution' regional award in 2014.
Trained 11 new floor associates on POS systems, product knowledge, and upsell techniques, reducing average onboarding time from 3 weeks to 10 days.

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