Profile
Senior Technical Writer with 9 years of experience documenting developer-facing APIs, SDKs, and cloud infrastructure products for SaaS companies. Specializes in docs-as-code workflows, structured authoring in DITA, and cross-functional collaboration with engineering and product teams. Reduced average support ticket volume by 34% at two consecutive employers by overhauling onboarding documentation and API reference guides.
Work Experience
Senior Technical WriterMar 2021 - Present
Velorix Technologies, Austin, TX
- Architected a docs-as-code pipeline using GitHub Actions and MkDocs that cut documentation deployment time from 3 days to 4 hours, enabling same-sprint release cycles.
- Authored and maintained a 600-page REST API reference covering 12 microservices, reducing developer onboarding time by 41% as measured by a post-onboarding survey of 120 engineers.
- Partnered with UX Research to conduct 18 user interviews and 3 content audits, resulting in a 28% improvement in documentation satisfaction scores on the annual developer survey.
Technical Writer IIJun 2018 - Feb 2021
Cloudspan Systems, Denver, CO
- Migrated 1,400 legacy DITA topics from a proprietary CMS to Confluence, completing the project 3 weeks ahead of a 6-month deadline and saving an estimated $42,000 in contractor costs.
- Produced end-to-end SDK documentation for Python, Java, and Go client libraries, which was cited in 7 customer case studies as a primary reason for choosing Cloudspan over competitors.
- Established a style guide adopted company-wide by 14 writers, reducing editorial review cycles from an average of 4 rounds to 1.5 rounds per document.
Technical WriterAug 2015 - May 2018
Halford Instructional Group, Remote
- Developed 35 structured e-learning modules for enterprise software clients using MadCap Flare and Articulate Storyline, achieving an average learner completion rate of 89%.
- Wrote hardware installation guides and safety documentation for 3 medical device product lines, ensuring compliance with IEC 82079-1 and FDA 21 CFR Part 11 standards.
- Cut mean time-to-publish for release notes from 5 days to 1.5 days by templating and automating changelog generation with a custom Python script.
Education
B.A. English — Professional and Technical Writing2011 - 2015
University of Colorado Boulder, Boulder, CO
Minor in Computer Science; Dean's List 4 semesters