Marlena Voss

Profile

Certified travel consultant with 11 years specializing in luxury and adventure travel across 40+ countries, with deep expertise in corporate account management and group tour logistics. Consistently ranks in the top 10% of agency revenue producers, closing an average of $2.1M in annual bookings. Fluent in Sabre GDS and known for building client retention rates exceeding 88%.

Work Experience

Senior Travel ConsultantMar 2019 - Present

Summit Horizons Travel Group, Denver, CO

Manage a portfolio of 140 active clients—60% corporate, 40% leisure—generating $2.1M in annual booking revenue, up 34% from inherited book of business.
Negotiated preferred-rate agreements with 12 hotel chains and 4 cruise lines, reducing average client trip cost by 11% while maintaining 4.9/5.0 satisfaction scores.
Designed and sold 18 custom group itineraries (8–35 travelers) to destinations including Patagonia, Iceland, and Southeast Asia, with zero trip-disruption incidents over four years.

Travel ConsultantJun 2015 - Feb 2019

Meridian Journeys, Boulder, CO

Grew personal client roster from 0 to 95 accounts within 30 months by leveraging referral campaigns and local corporate outreach, contributing $1.3M to agency revenue in final year.
Processed 600+ international and domestic itineraries annually using Sabre GDS, maintaining a ticketing error rate below 0.4%.
Launched an in-house travel insurance upsell program that increased attachment rate from 22% to 61%, adding $48K in ancillary revenue in the first 12 months.

Travel CoordinatorAug 2013 - May 2015

Blue Ridge Corporate Travel, Colorado Springs, CO

Coordinated air, hotel, and ground transport for 30-person corporate accounts, reducing average booking turnaround time from 48 hours to 6 hours through workflow automation in Concur.
Tracked and reconciled $900K in annual travel spend, identifying $74K in recoverable vendor credits through systematic auditing.
Onboarded 8 new SMB corporate clients, conducting needs assessments and building customized travel policies that cut out-of-policy bookings by 43%.

Skills

Sabre GDS · Amadeus GDS · Concur Travel & Expense · ASTA Verified Travel Advisor (VTA) · Luxury Travel Advisor Certification (LTAC) · Corporate Account Management · Group Tour Logistics · Destination Expert: Latin America & Nordic Europe · Travel Insurance Sales & Compliance

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