Priya Nambiar

Profile

Senior UX Researcher with 8 years specializing in mixed-methods research across fintech and enterprise SaaS products. Expert in translating ambiguous business questions into actionable insights through usability testing, diary studies, and behavioral analytics. Reduced customer-support escalations by 34% at Meridian Financial by surfacing a critical onboarding mental-model gap that informed a full product redesign.

Work Experience

Senior UX ResearcherMar 2021 - Present

Meridian Financial Technologies, Austin, TX

Led end-to-end mixed-methods research program (n=420 participants) that identified a 6-step onboarding friction cluster, directly informing a redesign that cut support escalations by 34% and lifted 30-day retention by 18%.
Built and operationalized a continuous discovery cadence—weekly 45-minute user interviews with 12 rotating participants—reducing time-to-insight from 6 weeks to 9 days and enabling 3 major product pivots in a single quarter.
Mentored 2 junior researchers, establishing a shared research repository in Dovetail that consolidated 3 years of legacy findings and reduced duplicated study efforts by 40% across 4 product squads.

UX ResearcherJun 2018 - Feb 2021

Cobalt Workspace Solutions, Chicago, IL

Designed and executed a 12-week diary study with 38 enterprise users to map real-world collaboration workflows, producing a journey map adopted by 5 product managers as the canonical reference for a $2.1M roadmap initiative.
Conducted 60+ moderated usability sessions on a redesigned dashboard, identifying 14 critical-severity issues pre-launch that would have affected an estimated 22,000 active accounts.
Partnered with data science to layer clickstream analysis onto qualitative findings, producing a segmentation model that increased targeted feature adoption by 27% within two release cycles.

UX Research AssociateAug 2016 - May 2018

Tandem Digital Agency, Chicago, IL

Ran card-sorting and tree-testing studies (n=180) for a healthcare client's information architecture overhaul, cutting task-completion failure rate from 41% to 9% in subsequent usability benchmarks.
Delivered 22 research readouts to cross-functional stakeholders, maintaining an average stakeholder satisfaction score of 4.7/5 across quarterly surveys.
Introduced remote unmoderated testing via UserZoom, expanding research reach to 6 new geographic markets while reducing per-study cost by 31%.

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