Mara Okonkwo

Profile

Detail-oriented Senior Virtual Assistant with 7+ years supporting C-suite executives and distributed teams across SaaS, consulting, and e-commerce verticals. Specializes in calendar and inbox zero management, CRM administration, and light bookkeeping. Reduced executive administrative overhead by an average of 12 hours per week across three long-term client engagements.

Work Experience

Senior Virtual AssistantMar 2021 - Present

Clearpath Consulting Group, Remote

Managed complex calendaring for 4 senior partners across 6 time zones, cutting scheduling conflicts by 83% within the first quarter.
Built and maintained a HubSpot CRM pipeline with 1,200+ contacts, improving lead follow-up response time from 3 days to under 6 hours.
Prepared weekly executive briefing decks and board-ready reports, saving each partner an estimated 5 hours of prep time per week.

Virtual AssistantJun 2018 - Feb 2021

Brightfield E-Commerce LLC, Remote

Handled customer service inbox of 300+ daily messages via Zendesk, maintaining a 97% satisfaction rating over 2.5 years.
Reconciled monthly expenses in QuickBooks and prepared financial summaries that reduced CPA prep time by 40% each quarter.
Coordinated product launch logistics for 14 SKUs, liaising with 6 vendors and ensuring on-time delivery for 100% of launch deadlines.

Administrative Virtual AssistantJan 2017 - May 2018

Nexus Strategy Partners, Remote

Screened and triaged 150+ weekly emails for two senior consultants, reducing inbox noise by 70% and flagging urgent items within 15 minutes.
Scheduled and confirmed 40+ client discovery calls per month using Calendly, achieving a no-show rate below 4%.
Drafted client-facing proposals and SOW documents, contributing to a 22% increase in contract close rate during tenure.

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