Renata Osei-Mensah

Profile

Nonprofit professional with 8 years coordinating volunteer programs across food security, disaster relief, and youth mentorship sectors. Expertise in volunteer lifecycle management—from recruitment and onboarding through retention and recognition—using VolunteerHub and Salesforce NPSP. Scaled a regional volunteer base from 340 to 1,200 active volunteers in three years while reducing turnover by 31%.

Work Experience

Senior Volunteer CoordinatorMar 2021 - Present

Cascade Food Network, Portland, OR

Recruited, onboarded, and scheduled 1,200+ volunteers annually across 14 distribution sites, cutting average onboarding time from 11 days to 4 days by redesigning the orientation workflow in VolunteerHub.
Launched a tiered recognition program that increased 12-month volunteer retention from 54% to 79%, saving an estimated $48,000 per year in re-recruitment and training costs.
Partnered with 22 corporate sponsors to coordinate group volunteer days, generating 6,400 skilled-volunteer hours and $112,000 in in-kind labor value in FY 2023.

Volunteer CoordinatorJun 2018 - Feb 2021

Pacific Northwest Disaster Relief Coalition, Salem, OR

Managed a 500-person on-call volunteer roster for wildfire and flood response, deploying fully trained teams within 6 hours of activation 94% of the time against a 12-hour benchmark.
Built and maintained a skills-tagging database in Salesforce NPSP that matched volunteers to specialized roles (medical, logistics, bilingual support), reducing role mismatch complaints by 67%.
Designed a 3-hour virtual safety certification course adopted by 2 partner organizations, training 380 new volunteers in the first year at zero additional cost to the coalition.

Volunteer Programs AssistantAug 2016 - May 2018

Bridgetown Youth Alliance, Portland, OR

Coordinated scheduling for 120 weekly mentorship sessions, achieving a 98% session-coverage rate by building a substitute volunteer pool of 35 pre-vetted individuals.
Tracked volunteer hours and impact data in Excel and DonorPerfect, producing quarterly reports that helped secure a $75,000 Title IV grant renewal.
Organized 4 annual appreciation events for 200+ volunteers, maintaining a post-event satisfaction score of 4.7/5.0 across all years.

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